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Many common questions are already answered in our FAQ and Guide sections. If you're having trouble with the tool, checking there first often resolves the issue faster than waiting for a reply.

Frequently Asked Questions Diamond Painting Guides Beginner's Guide Custom Pattern Tutorial

Response Time

We aim to respond to messages within 3–5 business days. Bug reports and critical issues are typically prioritized.

We do not offer phone support. Email (via the form above) is the best way to reach us.

Feature Requests

We genuinely read all feature suggestions. If multiple people request the same thing, it moves up the priority list. The more specific and detailed your request, the more useful it is — tell us what you're trying to do and why the current tool doesn't quite get you there.

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